• Conducts and participates in the intake process to obtain information relevant to formulating a psychosocial evaluation and initial treatment plan goals.
• Provides individual, crisis, group, couples and family psychotherapy to a caseload of patients ages 4 through the senior years. Caseload is comprised of multicultural patients with varying DSM V diagnoses, and presenting with high risk or low risk symptoms and behaviors.
• Conducts intake evaluations and patient sessions as assigned to include ad hoc assignments.
• Makes referrals to agencies and community resources as appropriate for the patients.
• Implements the treatment plan by providing psychotherapy interventions and/or concrete services such as complex care management, crisis intervention services, and referrals to outside agencies/providers.
• Utilizes data from PSYKES Medicaid database and/or evidence based tools such as the PHQ9, GAD7, CSSRS, etc. to drive clinical interventions.
• Leads psychotherapy groups of up to 12 patients/members.
• Confers and consults with members of the treatment team including the psychiatrist, clinical supervisor, and other professional and technical personnel in implementing a multi-disciplinary approach to patient care.
• Plans for patient’s discharge from the clinic and/or aftercare.
• Maintains appropriate case records on the EHR and prepares other letters and reports as required.
• Participates in clinic initiatives to use evidence based practices to assess and treat disorders and symptoms such as Depression, Anxiety, PTSD, and Suicidal Ideations.
• Participates in the collection of data for statistical reports as needed (i.e. – Patient Characteristics Survey, Notification of Hospitalization, ER Visits and 911 Calls).
• Reports to the “State Central Registry of Child Abuse & Neglect” all cases of suspected child abuse or neglect.
• Reports to the “Justice Center for the Protection of People with Special Needs” all reportable Incidents. Submits Incident Reports to the Clinical Director for all internal and external incidents.
• Maintains consistent communication with the treatment team, supervisor, leadership team and other staff via use of technology (Bleuler email, EHR messages and alerts, Voicemails).
• Attends clinical supervision meetings weekly / as scheduled.
• Attends staff trainings and workshops.
• Attends staff meetings.
• Other duties as assigned.

• Must Hold one of the following: NYS Licensed Psychologist, Psychoanalyst, Social Worker (LCSW/ LMSW) or Mental Health Counselor (LMHC).
• NYS Limited Permit in the above disciplines will be considered, contingent upon staff accruing clinical hours for licensure.
• Knowledge working with mental illness in children, adolescents, and the adult population.
• Electronic Health Record experience
• Comfort in using Microsoft Word, Email, Internet, and typing of documents.

• Knowledge of the Office of Mental Health Part 599 regulations, and directives for licensed Article 31 clinics.
• Knowledge of and adherence to Bleuler Psychotherapy Center guidelines, policies and procedures.
• Ability to provide case management and/or crisis services and psychotherapy to patients in need of mental health services.
• Responsible, organized, and efficient. Able to work independently to meet deadlines and complete tasks.
• Ability to perform in a team approach and accomplish multiple assignments.
• Skill to communicate effectively in writing and verbally, and to listen actively.
• Community minded, patient, creative, flexible, compassionate, and culturally sensitive to persons who are diagnosed with a mental illness.
• Ability to deal tactfully and diplomatically with other Bleuler Psychotherapy Center employees, Federal, State, and City officials, professional and technical groups, patients, and the general public.

• Reports to the assigned Clinical Supervisor
• Accountable to the Clinical Director and Compliance Coordinators on matters of documentation, adherence to Bleuler policies and procedures, patient complaints and patient care coordination.

• Full-time
• Non-Exempt
• Temporary

• Project Hope Project Coordinator

• BLEULER PSYCHOTHERAPY CENTER (BPC) is a non-profit NYS licensed outpatient mental health facility in Queens, NY. We provide low-cost high-quality psychotherapy services to children, adults and families. Our commitment to our service offerings allows us the flexibility to meet the varying needs of our clients by providing the best mental health care possible.
• Project Hope is a program that provides free crisis counseling services to persons, families, and groups most affected by COVID-19. Project Hope is funded by the Federal Emergency and Management Agency (FEMA) and is administered by (the New York State Office of Mental Health (OMH) in conjunction with NYC Department of Health and Mental Hygiene. The Crisis Counseling Assistance and Training Program (CCP) aims to provide immediate behavioral health support, primarily relying on face-to-face contacts with survivors in their communities over a specific period of time. Provided services will be culturally and linguistically competent and include outreach and engagement in community settings; education and training; assessment and referral to mental health and substance abuse programs.

• In this new program, as the Crisis Counselor (CC) you will have the opportunity to make a lasting change in your community. Under the supervision of their Team Leader, the Crisis Counselor will provide outreach, basic support, individual and group crisis counseling, public education and referrals. You will work in support of the program’s response to assisting individuals and communities in understanding, coping with, and recovering from the effects of COVID-19. The Crisis Counselor will receive extensive training in both the crisis counseling activities and data entry for this position. This is a temporary, direct service position. This is a grant-funded position with an anticipated total duration of six (6) months.

• Ability to communicate with individuals in a professional and empathetic manner
• Knowledgeable about the community to be served
• Strong interpersonal skills
• Ability to protect and maintain individuals’ privacy and confidentiality
• Works well both independently and collaboratively
• Ability to function well in a rapidly changing environment
• Ability to display a professional and positive attitude
• Proficient in Microsoft Office

• Work with individuals, families, and groups by providing Crisis counseling services either virtual or in-person that includes outreach, emotional support, individual and group crisis counseling, public education, and referrals when needed
• Represent program in the community and networks with other agencies and partners to ensure needs of survivors are met
• Present to community groups on disaster reactions, coping skills, stress management, and the CCP
• Complete daily contact forms in accordance with New York City Department of Health and Mental Hygiene (DOHMH) guidelines
• Conduct workshops, outreach, counseling and education in communities affected by the COVID pandemic
• Attend trainings and help individuals and families to access services by guiding them through the assessment and referral processes
• Attend community events to provide a compassionate presence and to be available to provide crisis counseling services, when needed
• Manage assigned caseload and ensures prompt and accurate data entry and follow-up with cases
• Provide the community with information, education, coping strategies and available resources
• Build rapport with fellow team members and supervisors understanding the importance of representing BPC positively
• Build relationships with community based organizations, faith-based groups, and local agencies
• Conducts crisis counseling sessions to help individuals manage and cope with changes brought on by COVID 19; assists clients in understanding their reactions; developing coping strategies; managing their stress, and regaining a sense of mastery and control
• Distributes flyers, brochures, tip sheets and web-based material to educate individuals and families
• Escalate complex cases to Team Leader in a timely manner
• Other related duties as assigned

• High School Diploma or GED required
• Working knowledge of Trauma-Informed Care and Cultural Competency required
• Trained paraprofessional or professional
• Must be reliable and able to work independently and understand the importance of maintaining confidentiality
• The Crisis Counselors must be cleared NYS Justice Center through fingerprinting for a Criminal History Records search
• Two years of coursework or equivalent experience in social or human services or related fields (social work, human services, community/public health, sociology, psychology, mental health counseling, or related field).
• Bi-lingual Preferred (Spanish, Russian, Mandarin, Cantonese, Bengali and Hindi)

Candidates of highly impacted communities are strongly encouraged to apply.

Relevant years of experience and gained competencies will be considered as strongly as education during the interview process.

New York City resident preferred and familiarity with New York City neighborhoods, communities, and boroughs required.

• FULL-TIME
• EXEMPT

• 37.5 HOURS PER WEEK

• DIRECTOR OF INTAKE & COMMUNITY RELATIONS

‌
The‌ ‌Intake‌ ‌Clinician’s‌ ‌primary‌ ‌responsibility‌ ‌is‌ ‌to‌ ‌conduct‌ ‌Intake‌ ‌Assessments‌ ‌for‌ ‌prospective‌ ‌patients‌ ‌
seeking‌ ‌behavioral‌ ‌health‌ ‌services‌ ‌at‌ ‌the‌ ‌‌Bleuler‌ ‌Psychotherapy‌ ‌Center‌ ‌(BPC)‌ ‌or‌ ‌Bleuler‌ ‌Chemical‌ ‌
Dependency‌ ‌Program‌ ‌(BCD)‌.‌ ‌The‌ ‌Intake‌ ‌Clinician‌ ‌is‌ ‌responsible‌ ‌to‌ ‌collect‌ ‌all‌ ‌information‌ ‌required‌ ‌to‌ ‌
complete‌ ‌the‌ ‌Intake‌ ‌Assessment‌ ‌to‌ ‌include‌ ‌demographics,‌ ‌presenting‌ ‌problem,‌ ‌referral‌ ‌source,‌ ‌family‌ ‌
composition,‌ ‌risk‌ ‌level,‌ ‌prior‌ ‌behavioral‌ ‌health‌ ‌treatment‌ ‌to‌ ‌ascertain‌ ‌if‌ ‌the‌ ‌individual‌ ‌is‌ ‌appropriate‌ ‌for‌ ‌services‌ ‌at‌ ‌BPC.‌ ‌The‌ ‌Intake‌ ‌Clinician‌ ‌may‌ ‌carry‌ ‌a‌ ‌small‌ ‌caseload‌ ‌and‌ ‌run‌ ‌therapeutic‌ ‌groups‌ ‌as‌ ‌needed.‌ ‌

• Conducts intake assessments and facilitates walk-in appointments through Open Access.
• Prioritizes high risk patients and referrals, coordinates communication with both the clinician and the patient to assure an appropriate and timely handoff from the intake process to clinician assignment.
• Makes referrals to agencies and community resources as appropriate for the patients.
• Participates in clinic initiatives to use evidence-based practices to assess and treat disorders and symptoms such as Depression, Anxiety, PTSD, and Suicidal Ideation.
• Confers and consults with members of the treatment team including the psychiatrist, clinical supervisor, and other professional and technical personnel in implementing a multi-disciplinary approach to patient care as part of the warm handoff.
• Manages other cases as assigned, including facilitating groups and providing short term psychotherapy to identified patients awaiting permanent assignment to a clinician.
• Conducts Admission Review as needed to clinically facilitate the ongoing treatment of mental health treatment.
• Attends staff meetings, trainings and workshops.
• Other duties as assigned.

• Experience conducting behavioral health Intake Assessments
• Proficiency using DSM V diagnoses
• Good verbal and written communication in English
• Experience working with mental illness in children, adolescents, and the adult population
• LCSW required
• Experience with Electronic Health Record system
• Proficient with Microsoft Word, Microsoft Excel, Email, Internet

• Knowledge of the Office of Mental Health Part 599 regulations, and directives for licensed Article 31 clinics.
• Knowledge of and adherence to Bleuler Psychotherapy Center guidelines, policies and procedures.
• Ability to provide case management and/or crisis services and psychotherapy to patients in need of mental health services.
• Responsible, organized, and efficient. Able to work independently to meet deadlines and complete tasks.
• Ability to perform in a team approach and accomplish multiple assignments.
• Skill to communicate effectively in writing and verbally, and to listen actively.
• Community minded, patient, creative, flexible, compassionate, and culturally sensitive to persons who are diagnosed with a mental illness.
• Ability to deal tactfully and diplomatically with other Bleuler Psychotherapy Center employees, Federal, State, and City officials, professional and technical groups, patients, and the general public.

• FULL-TIME
• EXEMPT REMOTE

• 37.5

• REPORTS TO THE CHIEF PROGRAM OFFICER

• The Telehealth Coordinator will be responsible for overseeing the daily operations of the telehealth program. This individual will lead, develop, and support a remote clinical team. The Telehealth Coordinator will be expected to enhance patient engagement, as well as lead interactions with potential new partners and community organizations to ensure successful program performance and expansion.

• Responsible for the day-to-day coordination and direct supervision of telehealth clinicians including, scheduling cases and continuous evaluation for effectiveness and improvements.
  Provides individual, crisis, group, couples and family psychotherapy remotely to patients ages 5 to adulthood as needed.
• Assist in developing processes for effective telemedicine clinical consultations as well as internal organization telemedicine policies and procedures, as necessary.
• Researches and educates Telehealth Clinical and Administrative support staff on telehealth best practices and processes to maximize engagement and positive clinical outcomes.
• Keeps abreast of all federal and local regulatory requirements and makes recommendations for policy and practice adjustments as indicated.
• Track and report on how services are delivered; and monitor for trends and patterns.
• Monitor the Telehealth queue, ensuring timely responses to email and voice messages.
• Resolve scheduling issues efficiently and effectively.
• Ensure timely scheduling with an emphasis on client centered customer service.
• Communicate daily with the Tele-health clinical staff.
• Provide excellent customer service and quality in scheduling and coordination of care.
• Works with Director of Billing and CPO to assure proper mapping of service delivery and claims coding.
• Work with Health Systems Administrator to assure the most efficient workflows, forms, and actionable reports are developed are utilized within the EHR.
• Work with CPO to promote BPC’s telehealth program to communities with limited access to behavioral health services to include NYS county Behavioral health departments and other State licensed agencies.
• Since this is a startup position, there is an expectation that the candidate will have a hybrid role for the time being, carrying an adjusted clinical caseload while also performing in the coordinator role.

• Licensed by New York State as a Clinical Social Worker (LCSW)
• Management experience in human service program delivery
• Program operations background
• Leadership/Management experience
• Working knowledge of Electronic Health Record (EHR) systems and reporting possibilities

• Exceptional organizational and communication skills.
• Computer literate with strong proficiency in Microsoft Office.
• Excellent time management and multi-tasking skills with ability to prioritize simultaneous projects.
• Ability and willingness to grow the telehealth program.

• FULL-TIME
• EXEMPT REMOTE

• 37.5

• REPORTS TO TELEHEALTH COORDINATOR

• Provides individual, crisis, group, couples and family psychotherapy remotely to patients ages 5 thru adulthood. Caseload is comprised of multicultural patients with varying DSM V diagnoses and presenting with high risk or low risk symptoms and behaviors.
• Develops and implements the treatment plan by providing psychotherapy interventions and/or concrete services such as complex care management, crisis intervention services, and referrals to outside agencies/providers.
• Utilizes data from PSYKES Medicaid database and/or evidence-based tools such as the PHQ9, GAD7, CSSRS, etc. to drive clinical interventions.
• Leads psychotherapy groups of up to 12 patients/members.
• Follows policy and procedure for “Management of High Risk Patients” on patient caseload. This includes using the Columbia Suicide Severity Screening (CSSRS) and Risk Assessment Tools to continue to assess patient’s risk of harm to self and others.
• Confers and consults with members of the treatment team including the psychiatrist, clinical supervisor, and other professional and technical personnel in implementing a multi-disciplinary approach to patient care.
• Plans for patient’s discharge from the clinic and/or aftercare.
• Maintains appropriate case records on the EHR and prepares other letters and reports as required. Conducts services using collaborative documentation using agency telehealth and EHR systems.
• Participates in the collection of data for statistical reports as needed (i.e. – Patient Characteristics Survey, Notification of Hospitalization, ER Visits and 911 Calls).
• Reports to the “State Central Registry of Child Abuse & Neglect” all cases of suspected child abuse or neglect.
• Reports to the “Justice Center for the Protection of People with Special Needs” all reportable Incidents.Submits Incident Reports to the Clinical Director for all internal and external incidents.
• Maintains consistent communication with the treatment team, supervisor, leadership team and other staff via use of technology (Bleuler email, EHR messages and alerts, Voicemails).
• Attends clinical supervision meetings remotely, weekly / as scheduled.
• Attends staff meetings, trainings and workshops remotely.
• Must complete service documentation by end of every day.
• Must meet productivity standards of 35 billable services a week.
• Other duties as assigned.

• Must Hold one of the following: NYS Licensed Psychologist, Psychoanalyst, Social Worker (LCSW/ LMSW) or Mental Health Counselor (LMHC).
• Experienced in working with mental illness in children, adolescents, and the adult population.
• Electronic Health Record experience, and experience providing telehealth services.
• Proficient computer skills including use of MS Word, MS Outlook, EHR, and Telehealth Platforms. Ability and willingness to work mainly through digital tools.
• Bilingual in Spanish; Russian; Urdu/Hindi; Farsi; or Mandarin/Cantonese preferred.
• Has experience managing a caseload of 35 or more

• Knowledge of the Office of Mental Health Part 599 regulations, and directives for licensed Article 31 clinics and/or integrated clinics.
• Knowledge of and adherence to Bleuler Psychotherapy Center guidelines, policies and procedures.
• Ability to provide case management and/or crisis services and psychotherapy to clients in need of mental health services.
• Organized and high level of initiative with the ability to work independently.
• Ability to perform in a team approach and accomplish multiple assignments.
• Able to communicate effectively in writing and verbally, and to listen actively.
• Community minded, patient, creative, flexible, compassionate, and culturally sensitive to persons who are diagnosed with a mental illness.
• Ability to deal tactfully and diplomatically with other Bleuler Psychotherapy Center employees, Federal, State, and City officials, professional and technical groups, patients, and the general public.

• Reports to the Telehealth Coordinator
• Work with Clinical Director and Compliance Coordinators on matters of on matters of documentation, adherence to Bleuler policies and procedures, patient complaints and patient care coordination.

• Full-time
• Exempt

• 37.5 HOURS PER WEEK

• DIRECTOR OF INTAKE & COMMUNITY RELATIONS

The Intake Coordinator’s primary responsibility is to be the initial point of contact for adults, children, and families seeking Behavioral Health services at Bleuler Psychotherapy Center or Bleuler Chemical Dependency Program. The Intake Coordinator engages clients via phone and in person starting at referral and throughout the intake process. The Intake Coordinator is responsible to collect all information required for intake to include demographics, insurance, medical history, emergency contacts and any other documentation required to ascertain the individual is appropriate for services. The Intake Coordinator will see clients for assessment appointments as well as schedule them with other providers as needed.

• Promotes rapid engagement to mental health treatment by conducting and making timely appointments for intake assessments.
• Receives incoming referrals from prospective patients and referral sources, builds profile in EHR. completes insurance eligibility check, identifies and documents presenting problem and mental health history is collected.
• Communicates with prospective patients and referral sources regarding services provided at Bleuler Psychotherapy Center or Bleuler Chemical Dependency Program.
• Conducts intake assessments and facilitates walk-in appointments through Open Access.
• Ascertains clinical staff availability to conduct Intake Assessments as well as case assignments and sets up client/clinician appointments.
• Prioritizes high risk patients and referrals, coordinates communication with both the clinician and the patient to assure an appropriate and timely handoff from the intake process to clinician assignment.
• Manages patient transfers and case load assignments.
• Makes referrals to agencies and community resources as appropriate for the patients.
• Confers and consults with members of the treatment team including the psychiatrist, clinical supervisor, and other professional and technical personnel in implementing a multi-disciplinary approach to patient care as part of the warm handoff.
• Maintains appropriate case records in the EHR and prepares letters and reports as required.
• Submits weekly summary report to supervisor to assess department productivity as well as volume of referrals to the clinic.
• Participates in clinic initiatives to use evidence-based practices to assess and treat disorders and symptoms such as Depression, Anxiety, PTSD, and Suicidal Ideation.
• Conducts Admission Review to clinically facilitate the ongoing treatment of mental health treatment.
• Manages other cases as assigned, including facilitating groups and providing short term psychotherapy to identified patients awaiting permanent assignment to a clinician.
• Attends staff meetings, trainings and workshops.
• Other duties as assigned.

• Good verbal and written communication in English
• Experience working with mental illness in children, adolescents, and the adult population
• LMSW required
• Experience with Electronic Health Record system
• Proficient with Microsoft Word, Microsoft Excel, Email, Internet
• LCSW and Bi-lingual preferred

• Knowledge of the Office of Mental Health Part 599 regulations, and directives for licensed Article 31 clinics.
• Ability to provide case management and/or crisis services to clients in need of mental health services.
• Highly organized and efficient. Able to work independently to meet deadlines and complete tasks.
• Must be team-oriented and able to multi-task.
• Effective communicator with high emotional intelligence and active listening skills.
• Community-minded, patient, creative, flexible, compassionate, and culturally sensitive to diverse persons who are diagnosed with a mental illness.
• Able to deal effectively, tactfully and diplomatically with other Bleuler Psychotherapy Center employees, Federal, State, and City officials, professional and technical groups, patients, and the general public.

• Part-time
• Non-Exempt
• Temporary

• Project Hope Project Coordinator

The Fiscal Coordinator will report to the Project Coordinator and perform various clerical and administrative duties in accounting work in support of program’s response to assisting individuals and communities in understanding, coping with, and recovering from the effects of COVID-19. This is a grant-funded position with an anticipated total duration of six (6) months.

Project Hope is a program that provides free crisis counseling services to persons, families, and groups most affected by COVID-19. Project Hope is funded by the Federal Emergency and Management Agency (FEMA) and is administered by (the New York State Office of Mental Health (OMH) in conjunction with NYC Department of Health and Mental Hygiene. The Crisis Counseling Assistance and Training Program (CCP) aims to provide immediate behavioral health support, primarily relying on face-to-face contacts with survivors in their communities over a specific period of time. Provided services will be culturally and linguistically competent and include outreach and engagement in community settings; education and training; assessment and referral to mental health and substance abuse programs.

• Track and monitor program expenses and create and submit claims to the Research Foundation of Medical Hygiene (RFMH) for reimbursement
• Monitor approved budget to ensure spending conforms with approved amounts
• Prepare fiscal reports as required
• Perform quality control and oversight of program purchases
• Work closely with Project Coordinator to ensure that funds are being appropriately used for crisis counseling services
• Complete external audit work as assigned and assists with internal audit functions
• Analyze general ledger account balances and investigate variances
• Assist other areas of Finance and perform other tasks as assigned

• Strong communication skills, both written and oral
• Has knowledge of general principles and practices of accounting
• Ability to identify trends to effectively create solutions and streamline processes
• Excellent computer skills, including expert knowledge of Excel, Word, and database software for file maintenance
• Experience in budgeting and financial statement preparation & analysis
• Strong analytical skills
• Detail-oriented, with high degree of accuracy